Privacy Policy.
Effective Date: August 1, 2025
1. Introduction
TechBuddyOnsite (“we”, “us”, “TechBuddyOnsite.in”) respects your right to privacy. This policy describes how we collect, use, share, retain, and protect personal data when you visit our website or interact with us for computer, laptop, or printer services.
2. Information We May Collect
2.1 Personal Information (you provide voluntarily):
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Name, email address, phone number, postal or service address
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Device details (computer, laptop, printer model or serial number)
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Issue description, service requests, chat or email correspondence.
2.2 Usage and Technical Information (collected automatically):
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IP address, browser type/version, operating system
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Pages visited, time/date of visits, referring websites
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Browser cookies and similar tracking IDs.
3. Why We Collect Your Information
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To provide, manage, and confirm bookings or on-site service requests
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To respond efficiently to support queries or feedback
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To personalize and improve the user journey and service experience
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To send service updates or non-marketing communications via email/SMS
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To maintain legal records, resolve disputes, and comply with applicable laws (e.g. IT Act 2000, IT Rules 2011)
4. Sharing of Your Information
We will not sell or rent your personal data to third parties. We may share data with:
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Trusted Service Providers (e.g. payment gateways, hosting, email tools): only to fulfil service, under contractual obligations to protect your data.
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Legal or Regulatory Authorities if required by law or to protect rights and safety
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Business Transfers: in case of merger or sale, your data may be transferred consistent with this policy.
5. Cookies & Tracking Technologies
We use session cookies, persistent cookies, and third-party analytics (e.g. Google Analytics) to:
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Recognize returning visitors, remember preferences
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Analyze and optimize site usage.
You can disable cookies in browser settings, but this may limit certain functionalities
6. Data Retention
We retain your personal data only as long as needed to fulfill service requests, maintain records for legal or accounting purposes, or as required by law (e.g. up to 120 months) . After that, data is securely deleted or anonymized.
7. Data Security
We maintain industry-standard security measures to protect data (e.g. SSL encryption, restricted access, anonymization where appropriate). However, no system can guarantee 100% security.
8. Your Privacy Rights
Under Indian IT laws, you have the right to:
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Access your personal data held by us
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Rectification of inaccuracies
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Deletion (where legally permissible)
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Object to certain uses, such as marketing
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Data Portability, where applicable
To exercise any rights, contact us at the email below. We endeavour to respond promptly.
9. International Data Transfers
While our operations are India-based, some data may be stored or processed by providers located elsewhere. We ensure appropriate safeguards, such as contractual data protection terms, before any transfer
10. Withdrawal of Consent
You may withdraw consent for marketing communications at any time by emailing us. This may limit certain features or updates.
11. Data Breach
In case of a high-risk data breach, we will take remedial actions and notify affected users and relevant authorities as legally required.
12. Updates to This Policy
We may update this policy occasionally. We will post changes on this page with the updated effective date.
13. Contact Us
For any questions, data access or deletion requests, or concerns, please reach out at:
support@techbuddyonsite.in